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HILLCREST HOME RECEIVES A 5-STAR RATING
Hillcrest
Home in Geneseo, recently received notification that it has again been
rated a 5-Star Nursing Home. The Centers for Medicare and Medicaid
Services (CMS) created the Five-Star Quality Rating System to help
consumers and their families compare homes based on specific standards.
The rating system also helps to identify targeted areas that a caregiver
or family member may wish to ask questions when considering a home for a
loved one.
According to Hillcrest Home
Administrator, Mary Bergren, “the CMS rates each home quarterly based on
the same three sources of data including health inspections, staffing
and quality measures (QMs). These areas of criteria provide a means to
measure the quality of care for each certified nursing home. A 5-Star
rating means that a facility ranks “much above average.” A 1-Star
rating is the lowest and means a facility ranks “much below average.”
The health inspection rating was
designed to protect nursing home residents and ensure the best possible
care available. Each certified nursing home must meet over 180
regulatory standards, which include proper management of medications,
safe food preparation and storage and protection from physical or mental
abuse. A trained team of objective inspectors visit onsite to review
these and many other topics when checking the quality of care. They
inspect medical records and talk individually with residents about the
care they are receiving.
The overall staffing rating is the
number of staff compared to the number of residents based on the needs
and care required by the residents. CMS looks at the trained nursing
staff and their roles as registered nurse, licensed practical nurse,
licensed vocational nurse to certified nursing assistant. These
positions are adjusted to the population of the home and their needed
expertise. “The staffing level at Hillcrest Home is stable and is
always where it needs to be and this is important for the program,”
stated Bergren. Each nursing home is required to report its staffing
hours to its state survey agency. CMS gets nursing home staffing data
from the states. There is strong evidence that low nurse staffing
levels seriously compromise quality of care for residents.
The quality measures’ rating is
important as it provides an in-depth look at how well the nursing home
is caring for all its residents. This includes their physical and
clinical needs. These measures might show how the nursing home helps
people keep their ability to dress and eat, changes to a resident’s
mobility or if they have received their flu shot. People considering a
nursing home for themselves or a family member may find these quality
measures helpful in determining which home provides the best overall
care.
When comparing nursing homes the Five
Star Quality Rating System is helpful, but a personal visit is the best
way to make a final decision. “I always recommend people make an onsite
visit to meet the care givers at Hillcrest Home and to experience the
comfort level and atmosphere of the home. They should tour the facility
and see for themselves the care we provide to each and every resident,”
said Bergren.
Minnaert glad she’s at Hillcrest
Looking
back to when she began to lose her strength, Martha “Mert” Minnaert remembers it
was her son who recommended she receive some temporary assistance from the staff
at Hillcrest Home in rural Geneseo.
“My son knew I was growing weaker and my diabetes was
causing me problems also,” said Mert. “We agreed that I needed some help
with my eating and diet and I couldn’t stay in my home in this condition,” she
added.
In describing her weakened state the 81-year-old explains.
“The care here means a lot to me and my son Michael, and not having to run her
back and forth to the doctor can also make a difference as it can get very
expensive.” She was glad when he suggested she come to Hillcrest for some
care and to regain her strength. “Eating my meals in the cafeteria has
helped me eat better and healthy again and I have learned to select only the
foods I am allowed with my diabetes,” she said.
Minnaert has been monitored very closely by the physical
therapists at Hillcrest. Upon her arrival, she was reported weak and
unsteady, but now she has her balance back and can even go up and down stairs
again. Physical therapy assistant, Jason Burton, has seen many changes in
Mert over the last few weeks. “She is now able to walk about 500 feet or
more a day,” said Burton. He is delighted that she has exceeded her goals
and their expectations so quickly. “Mert has come a long way in a short
amount of time and is getting close to her previous level,” states Burton.
Each day, Minnaert goes to physical therapy where she has
learned new exercises that she will be able to follow when she returns home very
soon. “They really get your blood flowing,” she adds. The physical therapists
teach the residents about safety in the home and how to organize rooms
throughout the house, especially the kitchen area. “We hope to equip them with
the ability to recognize possible problem areas such as throw rugs and the
placement of items in the kitchen cabinets,” said Burton.
He also explains that many times they will do a home
evaluation prior to a resident returning home and residents may call anytime for
pointers. “We want them to be prepared and remain independent and able to
function with limited assistance,” he added. “Residents are encouraged to walk
to meals, walk the hallways and remain as functional as possible.”
Minnaert feels grateful for all the support and care that
has been bestowed upon her during her stay at Hillcrest. “I have received a lot
of help from the staff in the cafeteria in selecting the right foods and
everybody here has been great and so nice. They will do anything for you, even
if it isn’t their job and everyone knows you by your name and makes you feel at
home,” she commented. “They treat you like a friend and are always pleasant and
nice.”
At Hillcrest she was able to reach her goals so quickly and
is now able to return home after only six short weeks of residency. Minnaert is
a believer in Hillcrest and would not hesitate to return to the facility if she
needed assistance again.
Minnaert is looking forward to returning home to work in
her flower gardens. “I know everyone will be expecting me to have beautiful
flowers once again this year and I don’t want to let anyone down,” she said.
She also plans to start walking at night with her son again. “The walking
makes you feel solid and altogether,” said Minnaert.
It’s
all about keeping time at Hillcrest Home
No matter if it’s the dietary staff in the kitchen or the
resident kitchen band rehearsing, they’re all in sync at Hillcrest home. Each
day the meals are prepared to perfection and no one misses a beat in time. When
the call goes out over the intercom that ‘dinner is served’, workers are in
position ready to dish up some great food.

Even yet today in our busy world, the kitchen remains the
heart of the family. This is also true for the dietary team. Showing our loved
ones that we care deeply for them by the healthy foods we serve each day, is the
same motivation shared by this workforce.
According to Donya Price, assistant head cook, serving the three meals per day
buffet style has offered more food options and better choices for the
residents. “Each resident has a card on file here and we are able to assist
them with foods they may have especially if they are diabetic or have
specialized dietary needs,” said Price. “The residents receive help through the
line, but are encouraged to make their own meal choices.”
Lunch is the biggest meal of the day and includes larger servings and several
desserts. Residents may select from two or three salads, two entries, two
vegetables, and fresh fruit and there is always jello available as well as daily
soups or sandwiches.
The menus are printed every six months and are on a four-week rotation with
seasonal items included. “There’s always something good cooking in our
kitchen,” adds Linda Jagers, dietary manager. Jagers is in charge of scheduling
the 11 dietary staff members and working with the care plans.
“Almost everything here is homemade,” stated Jagers. “We serve up some of the
best homemade noodles, soup, pies and bread thanks to Barb Wolf.”
As head cook at the home, Wolf enjoys the convenience of the new walk-in
freezer. Both Price and Wolf agree that the walk-in coolers have allowed for
better organization and convenience in the kitchen area. They also like the
fact that they no longer have to set-up carts for the old building. “With the
other building gone, the aides are now available to help out here,” said Price.
There is over 51 years of experience when you combine the total years of service
from Price, Jagers and Wolf. That is a lot of cooking experience and residents
at Hillcrest are extremely grateful for their effort. They also like the fact
that the administrator, Mary Bergren, finds time to cook for them from time to
time. She loves to help with the breakfast buffet line and is always eager to
serve up some of her popular Belgian waffles.
For residents not able to go through the line, a cart is prepared for them and
nurses aides assist with the meal. “We will prepare the food to best meet the
needs of the resident,” said Price. “That means pureeing or processing the food
with a grinder if a resident has a problem swallowing.” Residents are also
often treated with Mary’s delicious ice cream root beer floats or her specialty
cream puffs.
Following any meal, the dining room area can quickly be transformed into a
gathering place for almost any program including rehearsal for the newly formed
Hillcrest Home kitchen band. “We are excited about reviving the band last fall
and have been practicing once a week this spring,” stated Rebecca Gradert,
assistant activity director.
"Music is a universal language,” added Gradert. “It brings out the best in many
of our residents.” She explains that the residents are excited about performing
at the upcoming July 7, ice cream social fund raiser event to be held in Geneseo
Park at 7:00 p.m. The Hillcrest Home band members will make their debut that
evening followed by the Maple City Band at 8:00 p.m.
The kitchen band consists of 9 members including Verna Jones, Doris Tieken, Mary
Lou Chrisop, Darlene Nelson, Everett Miller, Hugh Hall, Joyce Briggs, Evelyn
Hutchinson and Irene VanDusen. “Even though some of the members of the band
have walkers, short-term memory loss and varying degrees of cognitive levels,
they all can keep time,” said Gradert. According to her, “just singing old
hymns or favorite music from the past, can allow them to cross all lines.”
Although many of these people have some music background, all the residents at
the home are encouraged to participate in any music program offered including
the kitchen band.
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